What is included in the initial assessment? +
The first visit is always a full care assessment. The healthcare professional will examine the client, gather their health history, and produce a written medical report with recommendations. For subscription plan holders, this first visit is your assessment — the same as for a one-off booking.
What are the subscription plans and who are they for? +
Subscription plans allow you to book and pay for multiple home care visits upfront at a discounted rate — rather than booking and paying for each visit separately. There are three plans: the Starter Plan (3 visits, saves 5%), the Care Plan (6 visits, saves 7%), and the Wellness Plan (12 visits, saves 10%). Plans are available for Doctor, Nurse, and Physiotherapist visits. Carers are not included in subscription plans.
How do I use my remaining visits after purchasing a subscription plan? +
After your initial assessment visit, whenever you need your next visit, simply log in to your MyMedicalBank account, go to your HomeCare dashboard, and submit a visit request. The MMB team will then assign the appropriate professional and coordinate the visit plan on your behalf. You do not need to pay again until all the visits in your plan have been used.
Can I see how many visits I have left in my subscription? +
Yes. Your MyMedicalBank client dashboard shows a clear summary of your subscription plan, including the total number of visits purchased, visits completed, and visits remaining. You can also view each visit's report directly from your dashboard.
How quickly can a professional be sent to my home? +
In Lagos and Abuja, same-day visits are often available if booked before 12pm. For other states, we typically arrange a visit within 24–48 hours. WhatsApp us to check availability in your specific area.
What areas of Nigeria do you cover? +
We cover all 36 states and the FCT. We have the strongest and fastest coverage in Lagos, Abuja, Port Harcourt, Ibadan, and Kano. For other states, we coordinate carefully to ensure quality professionals are available.
How do I pay? +
You can pay securely online by card, bank transfer, or USSD. For subscription plans, the full plan price is paid upfront — subsequent visits do not require additional payment until the plan is exhausted.
Are the healthcare professionals qualified and verified? +
Yes. Every professional on our platform is fully licensed with the relevant Nigerian regulatory body (MDCN, NMCN, MLSCN, etc.) and has been background-checked. We take accountability very seriously.
Do subscription plan visits expire? +
Subscription plan visits are valid for 12 months from the date of your initial assessment. We encourage you to make full use of your visits within this period. Unused visits are non-refundable but you can always discuss your needs with our team via WhatsApp.
Can I book for an elderly parent or family member? +
Absolutely. Most of our bookings are made by adult children for elderly parents. You can book as a beneficiary and our professionals are experienced in elder care. Subscription plans are available for a named client — if you need visits for multiple people, a separate plan is needed for each.