MyMedicalBank is a digital platform that allows consumers to book healthcare services like doctor’s home visit, hospital appointment, medical tests, health insurance, elderly care, video medical consultation, physiotherapy, ambulance service and more from hospitals, medical laboratories, HMOs, care organisations, pharmacies and other verified providers in Nigeria.
You can chat or have a video call with a doctor, monitor your health, set medication reminders, track your medical appointments, store your health records, and access a diverse range of health services such as diagnostic tests, health insurance, clinic visit, rehabilitation, and home care.
The app connects you with a wide range of verified healthcare providers including hospitals, clinics, diagnostic centers, HMOs, pharmacies, rehabilitation centres, home care agencies, and vendors of healthcare products.
All healthcare providers listed on MyMedicalBank are verified through a thorough vetting process to ensure credibility and professionalism.
After creating an account, you can upload, store, and access your medical records directly within the app at anytime. These records like your test results, clinic letters, vaccination records, and medical history can also be shared with your doctor for consultations or second opinions.
Yes, the app offers features such as medication reminders and appointment scheduling to help you stay on track with your health management.
MyMedicalBank’s powerful in-built algorithm generates personalised health insights and advisory for you based on your health data such as your blood pressure, blood sugar, cholesterol level, heart rate, pulse, height and weight.
Aside providing faster access to doctors for remote consultations (telemedicine), the app has a directory of all 42,000 health facilities in Nigeria making it easier to locate them in an emergency. Contact details of your emergency contact and family doctor can be used to provide you assistance in the event of an emergency such as an accident or passing out via MyMedicalBank Emergency Health Portal. The Chat Support button equally makes it easier for you to send a SOS message to our customer service team in an emergency.
You can join the health communities by following the links in the app. These communities allow you to interact with other users and healthcare professionals to access virtual consultation and psychosocial support.
Yes, you can create profiles for family members, especially for elderly relatives or dependent children, to manage their health records and access healthcare services on their behalf.
The app is free to download and use for features like booking services and accessing medical records. However, fees will apply for specific services such as doctor consultations or booking health services from providers.
Payment for services can be made directly through the app via secure online payment gateways or bank transfers.
MyMedicalBank currently operates primarily in Nigeria, but the app can be used in other regions where they have verified healthcare providers. The app’s privacy policy and terms of use are compliant with most global data usage guidelines including GDPR, CCPA, HIPAA, NDPR and OWASP 10.
MyMedicalBank takes data security seriously and employs advanced encryption and other security measures to ensure that your personal and medical data is protected, safe and confidential.
No, we respect your privacy. Your data is not shared with third parties for marketing purposes without your explicit consent. The parent company, MyMedicalBank Limited does not have access to your health data.
You can contact MyMedicalBank support through the app’s Chat Support, by sending an email to [email protected] or visiting www.mymedicalbank.com/contact.
MyMedicalBank offers more than just telemedicine or EMR.
It is a one-stop platform for booking healthcare services and accessing health records instantly at home, in clinic or on video.
It is the largest interoperable multi-purpose healthcare platform in Nigeria.
Healthcare fees on the platform are among the cheapest anywhere in the world.
The platform allows consumers to book and participate in managing healthcare not only for themselves but also for their loved ones who may be living thousands of miles away.
It offers Nigeria’s only one-stop online healthcare marketplace.
It is the only healthcare software available in the market for providers to facilitate out-of-hospital care in Nigeria.
With registered healthcare organisations and professionals in 28 states, MyMedicalBank has the largest number of verified providers in Nigeria.
MyMedicalBank makes it possible for providers to generate revenue from remote locations where they do not have a geographical presence.
Unlike other health tech platforms, MyMedicalBank is optimized for usage both as an app and as a web-based application.
MyMedicalBank is remedying the problem of poor digital access to healthcare by functioning as a software that connects consumers with healthcare providers, health information and their health records from any location or care setting via a smartphone or computing device.
As a B2C platform, MyMedicalBank allows consumers to access and receive healthcare services
wherever they are – in the comfort of their own home, the workplace, in clinic, online or
on video. Through the platform, consumers are able to store and access their health records
instantly from their mobile phone.
As a B2B platform, healthcare organisations – clinics, hospitals, medical laboratories,
diagnostic centres, HMOs, care agencies, care homes, pharmacies, rehabilitation centres,
medical logistics companies and others use the MyMedicalBank software to provide services
to the public including at locations where they do not have a physical presence.
To access MyMedicalBank as a Client, Sponsor, Provider or Health Worker, register for free on www.mymedicalbank.com or download MyMedicalBank app on Play Store or App Store.
Individual Clients use MyMedicalBank to book and manage healthcare
services for themselves or their loved ones video residing anywhere in Nigeria.
Healthcare Organisations like clinics, hospitals, medical laboratories,
diagnostic centres, HMOs, care agencies, care homes, pharmacies, rehabilitation centres,
medical logistics companies and others use the MyMedicalBank software to provide and
track services to the public throughout Nigeria.
Non-healthcare Organisations like banks, telcos, churches, companies, mosques, NGOs,
Government agencies, associations and clubs utilise MyMedicalBank to fund healthcare access for their
patrons – staff, members, customers or beneficiaries at home, the workplace, in clinic and on video.
Whether the objective is to motivate their patrons, increase productivity or a corporate social responsibility,
the MyMedicalBank empowers organisations to achieve this like no other platform.
Health Workers – doctors, dentists, nurses, midwives, pharmacists, medical laboratory scientists,
home care assistants and other health workers use MyMedicalBank to earn additional income by providing healthcare services
to consumers at home, in clinic and on video under the umbrella of MMB Healthcare or a healthcare organisation registered on the platform.
MyMedicalBank is committed to protecting the privacy of users. All the information provided to the platform is managed with extreme confidentiality. MyMedicalBank encrypts all the information added to the system such that no third party is able to access any transaction occurring between a provider and consumer.
book any health service as an individual:
Go to www.mymedicalbank.com or download MyMedicalBank app
Register for a free ‘Client’ account.
Search for providers on the platform and contact any one of interest.
Book and pay for the appointment.
how do i book service as an individual client:
To receive healthcare at home or workplace, go to www.mymedicalbank.com/homecare
To receive healthcare in hospital, clinic or lab, go to www.mymedicalbank.com/clinic-visit
To receive healthcare on video, go to https://www.mymedicalbank.com/telemedicine
To store or access your health records, go http://mymedicalbank.com/comingsoon.html
To book any other service or product, go to https://www.mymedicalbank.com/health-market
All you need to start booking services from providers is to register for a free ‘Client’ account. The registration should take less than 1 minute during which you will be required to input your name, email address, phone number and location. You will be presented with different convenient options to pay for a service when making a booking.
Fees are set by Providers on MyMedicalBank:
HomeCare services – medical, nursing, physiotherapy,
home sample collection and personal care visits at home or workplace cost from N3,000 ($7) per day.
Telemedicine – video medical consultation with doctors
and other healthcare professionals cost from N3,000 ($7) per day.
Clinic Visit – in-person appointment with a medical doctor or specialists
and medical diagnostic tests in clinics, hospitals or medical laboratories cost from N5,000 ($10) per day.
Health Market – the cost of ordering a product or service such as health insurance,
blood supply, drugs, ambulance service, medical equipment, care home placement and others is determined by individual providers.
Health Jobs – applying for job vacancies is free.
PHR – storing and accessing personal health records costs N5,000 ($10) per year.
Sponsoring organisations are non-healthcare organisations registered
on MyMedicalBank to finance healthcare access for their members, staff,
customers or beneficiaries through a PAYG model or subscription to
MyMedicalBank’s Health Protection Plan. The organisations include banks,
telcos, multinationals, companies, churches, mosques, clubs and associations.
To become a member of a sponsoring organisation:
Your organisation must be registered as a Sponsor on MyMedicalBank
Register for a free Client account
Send your MyMedicalBank Client ID number to your organisation and ask them to add you as a member.
If your organisation is not registered as a Sponsor, you can speak with management and ask them to consider
registering as one. For more information on how to become a sponsoring organisation, send an email to [email protected].
In general fees relating to home care, telemedicine or clinic visit cover the cost of the consultation you are offered in those settings. Where you are offered additional services for instance diagnostic tests, surgical procedures, medications or medical accessories, you will be charged for these as additional fees.
The choice of location is absolutely yours. With MyMedicalBank, you and your loved ones are spoilt for choice. You can request for the provider to come to your home or workplace. You can choose to go to the hospital, diagnostic centre or the Provider’s facility. You can receive the service through a secured video call.
Any service you book on MyMedicalBank will be delivered to you by verified healthcare professionals registered with Providers on the platform Unlike other health platforms that give you access to only medical doctors, MyMedicalBank allows you to book not just general and specialist doctors but also dentists, opticians, physiotherapists, nurses, midwives, speech and language therapists, clinical audiologists, Orthotists and Prosthetists, medical laboratory scientists, pharmacists and other licensed professionals Not only that, where you need trained and background-checked caregivers to provide you or your loved ones personal care services such as bathing, maintaining hygiene, feeding, companionship, hospital escort and general health support, there is a large pool of certified Home Care Attendants available to you for live-in or live-out services.
Once you have decided on the service you want to book from a Provider, make the booking and pay using one of 3 options:
Pay As You Go – pay the Provider using your debit card, bank transfer, USSD or cash deposit in the bank.
Subscription – pay the Provider a monthly or yearly subscription fee to access the services included in the subscription plan.
Membership – you do not pay any money rather you book the services for free by virtue of being a member of a sponsoring organisation whose subscription on MyMedicalBank gives healthcare access.
Not only that, where you need trained and background-checked caregivers to provide you or your loved ones personal
care services such as bathing, maintaining hygiene, feeding, companionship, hospital escort and general health support,
there is a large pool of certified Home Care Attendants available to you for live-in or live-out services.
Yes, aside the Nigerian Naira, you can also pay securely in British Pound Sterling (£), US Dollars (US$) or Euro (€).
Some Providers offer a subscription while some don’t. Where available, the cost of your subscription is set by the Providers themselves. Please check any Provider you are interested in to see their subscription plan and cost.
Sponsoring organisations are non-healthcare organisations registered on MyMedicalBank to finance healthcare access for their members, staff, customers or beneficiaries through a PAYG model or subscription to MyMedicalBank’s Health Protection Plan. The organisations include banks, telcos, multinationals, companies, churches, mosques, clubs and associations.
To become a member of a sponsoring organisation:
Your organisation must be registered as a Sponsor on MyMedicalBank
Register for a free Client account
If your organisation is not registered as a Sponsor, you
can speak with management and ask them to consider registering as one. For more information on how to become a sponsoring
organisation, send an email to [email protected].
Yes but the health insurance company (HMO) must be registered on MyMedicalBank as a sponsoring organisation and the client an approved member of the organisation to be able to enjoy this benefit
A patient’s records in EMR can only be accessed by their healthcare providers. Every healthcare provider is able to monitor an audit trail of activities registered on their patients’ records and to enable or revoke access to staff members at any time. A patient’s records in PHR can only be accessed by the patient themselves and healthcare providers they authorise their records for patient care. Every client is able to monitor an audit trail of anyone that has accessed their account at any time and to flag up any concern immediately.
MyMedicalBank offers healthcare professionals – doctors, nurses, midwives, pharmacists, physiotherapists, medical laboratory scientists, home care assistants and others a golden opportunity to earn additional income through providing healthcare services to consumers at home, in clinic and on video.
To provide services as a healthcare professional, you will need to register under a verified organisation on MyMedicalBank.
Go to www.mymedicalbank.com or download MyMedicalBank app
Register for a free ‘Health Worker’ account
Select MMB Healthcare or the particular organisation under which you want to operate.
Upload your information and credentials and await verification
Once verified, MMB Healthcare or the organisation you register under will begin to assign you work opportunities
The work you will be assigned depends on the type of service you are licensed to provide.
Attend to the client at home, in clinic or on video
Create a care report on the service provided
Get paid.
Primary educational certificate (e.g. MBBS/MBChB, BSc Nursing/RN/RM/RPHN, BSc Physiotherapy/ BSc Medical Rehabilitation degree certificate etc.)
Current practice license.
Certificate of professional registration (e.g. certificate from MDCN, NMCN, MRTB, PCN etc.)
MyMedicalBank Home Care Attendant Training certificate (for home care attendants only).
NYSC Discharge/Exemption Certificate (where applicable)
National photographic ID (i.e. Nigerian Passport, Driver’s licence, National ID card, Voter’s card.)
2 professional references.
1 passport photograph.
Bank account details where their earnings on MyMedicalBank will be paid into.
The amount you can earn as a health worker is determined by your own organisation, the type of service you provide, the industry rate for the service, your qualifications and your level of experience?
The organisation you are registered with on MyMedicalBank will pay you by direct bank transfer. The payment will be made after you have provided a service, submitted your care report and the service delivery confirmed by the client. You will be able to track your earnings through your account dashboard.
book any health service as an individual:
Go to www.mymedicalbank.com or download MyMedicalBank app
Register for a free ‘Client’ account.
Search for providers on the platform and contact any one of interest.
Book and pay for the appointment.
Go to www.mymedicalbank.com or download MyMedicalBank app
Register for a free ‘Corporate’account
Create your organisation and upload your information and credentials.
Subscribe to any of the 6 products on MyMedicalBank.
Invite your health workers to register under your account.
Upload information and images relating to the service to be provided.
Begin to respond to enquiries from clients.
Take bookings and payments and provide services.
As a healthcare organisation, you make money when clients book services from you through the platform. Regardless of the service you are providing, MyMedicalBank is designed to make clients pay you upfront for services. By this you are guaranteed to receive payment for any service you provide. However the payment made will be held in trust for both the Provider and Consumer in an escrow account visible to both parties and will be released to the Provider after the service has been delivered. All payments so released to you will be transferred to your bank account.
To provide healthcare at home or workplace, subscribe to HomeCare
To provide healthcare in hospital, clinic or lab, subscribe to Clinic Visit
To provide healthcare virtually on video, subscribe to HomeCare
To provide healthcare at home or workplace, subscribe to Telemedicine
To set up electronic medical record system for your practice, subscribe to EMR/PHR.
To expose your brand to millions of healthcare consumers and receive bookings, subscribe to Health Market
To advertise your job vacancies for free, subscribe to Health Jobs
Enterprise software solutions are very expensive to build and maintain. Aside prohibitive cost, very few healthcare organisations in Africa have in-house team of ICT professionals to manage these solutions. Subscribing to MyMedicalBank eliminates the need for Providers to build applications from scratch thus reducing the costs associated with development and maintenance. With corporate subscriptions costing between N20,000 and N50,000 per year, hardly will any organisation be able to match the financial value the MyMedicalBank offers.
There are no hidden fees or any extra charges for using MyMedicalBank to provide services. The only payment you make is the 10% commission deducted from each booking you receive on the platform.
Name, contact details and work ID of the organisation’s representative
Business name and logo
Business registration certificate
Contact details and website (if available)
Brief description of the organisation
Brief description, images and pricing of each of the services to be listed
Clients have 2 options to pay for any service they book from Providers.
HomeCare services – providing medical, nursing, physiotherapy, home sample collection and personal
care visits at home or workplace requires a subscription of N50,000 ($100) per annum.
Telemedicine – providing video medical consultation requires a subscription of N50,000 ($100) per annum
Clinic Visit – offering appointment for in-person visit and medical tests on site requires a subscription of N30,000 ($70) per annum.
Health Market – listing products and services on requires a subscription fee of N20,000 ($60) per annum.
Health Jobs – listing job vacancies is free
EMR – the subscription fee for setting up an electronic medical record system for your practice depends on the number
of patients to be on-boarded. Contact us for a quotation via [email protected]
Pay As You Go – client pays the Provider for each service using a debit card, bank transfer, USSD or cash deposit in the bank.
Subscription – client subscribes to a monthly or yearly subscription plan available from the Provider and access the services included in the plan on demand.
You are free to set your own pricing depending on the type of service(s), the professionals to be deployed and the logistics required for service delivery. It is of course expected that whatever fees you charge for your services will be as par market rate to make you competitive.
You are free to determine how much you want to pay your health workers for each service they deliver for your organisation taking into account their qualifications and experience. You may also choose not to pay them per service but simply compensate them as par their existing employment contract.
The payment process on MyMedicalBank is automated but you will be able to verify any payment manually before it is released. To get paid, the health worker will be expected to first deliver the service, submit their care report and have the service delivery confirmed by the client. The health worker will then request for payment via the app after which you can then release the money to them.
Go to www.mymedicalbank.com or download MyMedicalBank app
Register for a free ‘Corporate’ account.
Create your organisation and upload your information and credentials.
Fund your wallet with any amount or subscribe to MyMedicalBank Health Protection Plan.
Invite your health workers to register under your account.
Ask prospective beneficiaries (members) to register for a free a Client account.
Add the members to your account.
To access any service, your verified members will book the service by themselves and await your authorization.
Once booking is authorized, service is delivered to the member.
Aside being able to fund your wallet with any amount, you also have the option to subscribe to a Health Protection Plan. A Health Protection Plan includes a number of benefits that entitles your members to enjoy a range of benefits at home, in clinic or via telemedicine whenever required.
The type of healthcare benefits your members can receive is determined by the amount you have in your organisation’s wallet or the type of Healthcare Protection Plan you subscribe to. Where your account balance is insufficient or you do not have a subscription plan that covers the cost of the service your members are trying to access, the booking will not go through. In such a case, the members will have to pay for the service by themselves.
The MyMedicalBank PHR app is a digital platform that allows you to securely store, manage, and access your personal health records and medical information on your mobile device.
Yes, the MyMedicalBank app employs advanced encryption and security measures to ensure that your health information remains private and protected.
You can store various health-related information, including medical history, prescriptions, lab results, clinic letters, immunization records, allergies, health insurance details, and more.
You can set medication reminders, schedule appointments with reminders, generate personalized health advisories on what to do to enjoy excellent health outcomes record data to monitor your health or achieve a health goal, and more.
Yes, the app offers features such as medication reminders and appointment notifications to help you stay on track with your health management.
The MyMedicalBank app aims to integrate with various wearable devices and fitness trackers, allowing you to easily import health-related data from these devices.
Absolutely. The app allows you to easily share specific records or your health profile with your doctors and other healthcare providers, ensuring they have accurate and up-to-date information.
You can manually enter information or upload documents such as PDFs or images from your device. Additionally, some health facilities may be able to directly send records to your app.
Yes, you can access your records even when you're offline, as long as you've previously downloaded the necessary data.
No need to worry. Your data is securely stored in the cloud, so even if you lose your device, your information remains safe. Just log in to your account on a new device to access your records.
You have full control over your health records. Regularly review and update your information to ensure its accuracy and completeness.
The MyMedicalBank app is available for iOS and Android devices, ensuring accessibility for a wide range of users. It will also be available as a web application before the end of the year 2023.
The basic version of the app is free to use, but the premium version that offers additional benefits requires a yearly subscription of N10,000 ($10).
Yeah, the app can be accessed from an internet-enabled device from anywhere in the world. The app’s privacy policy and terms of use are compliant with most global data usage guidelines including GDPR, CCPA, HIPAA, NDPR, and OWASP 10.
No, we respect your privacy. Your data is not shared with third parties for marketing purposes without your explicit consent. The owner company, MyMedicalBank Limited does not have access to your health data either.
Yes, you can usually export your data from the app in a secure and compliant manner, ensuring you retain control over your information.
You can reach out to our customer support team through the app itself or visit our website for contact information and assistance.
Certainly! MyMedicalBank is actually a product suite of healthcare applications. Other digital products in the suite include Telemedicine for booking virtual medical consultations, HomeCare for accessing home-based medical and personal care, and Health Market, a one-stop platform for booking a variety of healthcare services.