MyMedicalBank - Frequently Ask Questions
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FREQUENTLY ASK QUESTIONS

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MyMedicalBank is a digital platform that allows consumers to book healthcare services like doctor’s home visit, hospital appointment, medical tests, health insurance, elderly care, video medical consultation, physiotherapy, ambulance service and more from hospitals, medical laboratories, HMOs, care organisations, pharmacies and other verified providers in Nigeria.

  • MyMedicalBank offers more than just telemedicine or EMR. It is a one-stop platform for booking healthcare services and accessing health records instantly at home, in clinic or on video.
  • It is the largest interoperable multi-purpose healthcare platform in Nigeria.
  • Healthcare fees on the platform are among the cheapest anywhere in the world.
  • The platform allows consumers to book and participate in managing healthcare not only for themselves but also for their loved ones who may be living thousands of miles away.
  • It offers Nigeria’s only one-stop online healthcare marketplace.
  • It is the only healthcare software available in the market for providers to facilitate out-of-hospital care in Nigeria.
  • With registered healthcare organisations and professionals in 28 states, MyMedicalBank has the largest number of verified providers in Nigeria.
  • MyMedicalBank makes it possible for providers to generate revenue from remote locations where they do not have a geographical presence.
  • Unlike other health tech platforms, MyMedicalBank is optimized for usage both as an app and as a web-based application.

MyMedicalBank is remedying the problem of poor digital access to healthcare by functioning as a software that connects consumers with healthcare providers, health information and their health records from any location or care setting via a smartphone or computing device.

As a B2C platform, MyMedicalBank allows consumers to access and receive healthcare services wherever they are – in the comfort of their own home, the workplace, in clinic, online or on video. Through the platform, consumers are able to store and access their health records instantly from their mobile phone.

As a B2B platform, healthcare organisations – clinics, hospitals, medical laboratories, diagnostic centres, HMOs, care agencies, care homes, pharmacies, rehabilitation centres, medical logistics companies and others use the MyMedicalBank software to provide services to the public including at locations where they do not have a physical presence.

To access MyMedicalBank as a Client, Sponsor, Provider or Health Worker, register for free on www.mymedicalbank.com or download MyMedicalBank app on Play Store or App Store.

MyMedicalBank is designed for four categories of users:

Individual Clients use MyMedicalBank to book and manage healthcare services for themselves or their loved ones video residing anywhere in Nigeria.

Healthcare Organisations like clinics, hospitals, medical laboratories, diagnostic centres, HMOs, care agencies, care homes, pharmacies, rehabilitation centres, medical logistics companies and others use the MyMedicalBank software to provide and track services to the public throughout Nigeria.

Non-healthcare Organisations like banks, telcos, churches, companies, mosques, NGOs, Government agencies, associations and clubs utilise MyMedicalBank to fund healthcare access for their patrons – staff, members, customers or beneficiaries at home, the workplace, in clinic and on video. Whether the objective is to motivate their patrons, increase productivity or a corporate social responsibility, the MyMedicalBank empowers organisations to achieve this like no other platform.

Health Workers – doctors, dentists, nurses, midwives, pharmacists, medical laboratory scientists, home care assistants and other health workers use MyMedicalBank to earn additional income by providing healthcare services to consumers at home, in clinic and on video under the umbrella of MMB Healthcare or a healthcare organisation registered on the platform.

MyMedicalBank is committed to protecting the privacy of users. All the information provided to the platform is managed with extreme confidentiality. MyMedicalBank encrypts all the information added to the system such that no third party is able to access any transaction occurring between a provider and consumer.

To book any health service as an individual:

  • Go to www.mymedicalbank.com or download MyMedicalBank app
  • Register for a free ‘Client’ account.
  • Search for providers on the platform and contact any one of interest.
  • Book and pay for the appointment.

All you need to start booking services from providers is to register for a free ‘Client’ account. The registration should take less than 1 minute during which you will be required to input your name, email address, phone number and location. You will be presented with different convenient options to pay for a service when making a booking.

Fees are set by Providers on MyMedicalBank:

  • HomeCare services – medical, nursing, physiotherapy, home sample collection and personal care visits at home or workplace cost from N3,000 ($7) per day.
  • Telemedicine – video medical consultation with doctors and other healthcare professionals cost from N3,000 ($7) per day.
  • Clinic Visit – in-person appointment with a medical doctor or specialists and medical diagnostic tests in clinics, hospitals or medical laboratories cost from N5,000 ($10) per day.
  • Health Market – the cost of ordering a product or service such as health insurance, blood supply, drugs, ambulance service, medical equipment, care home placement and others is determined by individual providers.
  • Health Jobs – applying for job vacancies is free
  • PHR – storing and accessing personal health records costs N5,000 ($10) per year.

In general fees relating to home care, telemedicine or clinic visit cover the cost of the consultation you are offered in those settings. Where you are offered additional services for instance diagnostic tests, surgical procedures, medications or medical accessories, you will be charged for these as additional fees.

The choice of location is absolutely yours. With MyMedicalBank, you and your loved ones are spoilt for choice. You can request for the provider to come to your home or workplace. You can choose to go to the hospital, diagnostic centre or the Provider’s facility. You can receive the service through a secured video call.

Any service you book on MyMedicalBank will be delivered to you by verified healthcare professionals registered with Providers on the platform

Unlike other health platforms that give you access to only medical doctors, MyMedicalBank allows you to book not just general and specialist doctors but also dentists, opticians, physiotherapists, nurses, midwives, speech and language therapists, clinical audiologists, Orthotists and Prosthetists, medical laboratory scientists, pharmacists and other licensed professionals

Not only that, where you need trained and background-checked caregivers to provide you or your loved ones personal care services such as bathing, maintaining hygiene, feeding, companionship, hospital escort and general health support, there is a large pool of certified Home Care Attendants available to you for live-in or live-out services.

Once you have decided on the service you want to book from a Provider, make the booking and pay using one of 3 options:

  • Pay As You Go – pay the Provider using your debit card, bank transfer, USSD or cash deposit in the bank.
  • Subscription – pay the Provider a monthly or yearly subscription fee to access the services included in the subscription plan.
  • Membership – you do not pay any money rather you book the services for free by virtue of being a member of a sponsoring organisation whose subscription on MyMedicalBank gives healthcare access.

Not only that, where you need trained and background-checked caregivers to provide you or your loved ones personal care services such as bathing, maintaining hygiene, feeding, companionship, hospital escort and general health support, there is a large pool of certified Home Care Attendants available to you for live-in or live-out services.

Yes, aside the Nigerian Naira, you can also pay securely in British Pound Sterling (£), US Dollars (US$) or Euro (€).

Some Providers offer a subscription while some don’t. Where available, the cost of your subscription is set by the Providers themselves. Please check any Provider you are interested in to see their subscription plan and cost.

Sponsoring organisations are non-healthcare organisations registered on MyMedicalBank to finance healthcare access for their members, staff, customers or beneficiaries through a PAYG model or subscription to MyMedicalBank’s Health Protection Plan. The organisations include banks, telcos, multinationals, companies, churches, mosques, clubs and associations.
To become a member of a sponsoring organisation:

  • Your organisation must be registered as a Sponsor on MyMedicalBank
  • Register for a free Client account
  • Send your MyMedicalBank Client ID number to your organisation and ask them to add you as a member.
  • If your organisation is not registered as a Sponsor, you can speak with management and ask them to consider registering as one. For more information on how to become a sponsoring organisation, send an email to [email protected]

Yes but the health insurance company (HMO) must be registered on MyMedicalBank as a sponsoring organisation and the client an approved member of the organisation to be able to enjoy this benefit

Yes but the health insurance company (HMO) must be registered on MyMedicalBank as a sponsoring organisation and the client an approved member of the organisation to be able to enjoy this benefit

A patient’s records in EMR can only be accessed by their healthcare providers. Every healthcare provider is able to monitor an audit trail of activities registered on their patients’ records and to enable or revoke access to staff members at any time.
A patient’s records in PHR can only be accessed by the patient themselves and healthcare providers they authorise their records for patient care. Every client is able to monitor an audit trail of anyone that has accessed their account at any time and to flag up any concern immediately.

MyMedicalBank offers healthcare professionals – doctors, nurses, midwives, pharmacists, physiotherapists, medical laboratory scientists, home care assistants and others a golden opportunity to earn additional income through providing healthcare services to consumers at home, in clinic and on video.
To provide services as a healthcare professional, you will need to register under a verified organisation on MyMedicalBank.

  • Go to www.mymedicalbank.com or download MyMedicalBank app
  • Register for a free ‘Health Worker’ account
  • Select MMB Healthcare or the particular organisation under which you want to operate.
  • Upload your information and credentials and await verification
  • Once verified, MMB Healthcare or the organisation you register under will begin to assign you work opportunities
  • The work you will be assigned depends on the type of service you are licensed to provide.
  • Attend to the client at home, in clinic or on video
  • Create a care report on the service provided
  • Get paid.

  • Primary educational certificate (e.g. MBBS/MBChB, BSc Nursing/RN/RM/RPHN, BSc Physiotherapy/ BSc Medical Rehabilitation degree certificate etc.)
  • Current practice license.
  • Certificate of professional registration (e.g. certificate from MDCN, NMCN, MRTB, PCN etc.)
  • MyMedicalBank Home Care Attendant Training certificate (for home care attendants only)
  • NYSC Discharge/Exemption Certificate (where applicable)
  • National photographic ID (i.e. Nigerian Passport, Driver’s licence, National ID card, Voter’s card.)
  • 2 professional references
  • 1 passport photograph
  • Bank account details where their earnings on MyMedicalBank will be paid into

The amount you can earn as a health worker is determined by your own organisation, the type of service you provide, the industry rate for the service, your qualifications and your level of experience

The organisation you are registered with on MyMedicalBank will pay you by direct bank transfer. The payment will be made after you have provided a service, submitted your care report and the service delivery confirmed by the client. You will be able to track your earnings through your account dashboard.

  • Go to www.mymedicalbank.com or download MyMedicalBank app
  • Register for a free ‘Corporate’ account.
  • Create your organisation and upload your information and credentials
  • Subscribe to any of the 6 products on MyMedicalBank.
  • Invite your health workers to register under your account
  • Upload information and images relating to the service to be provided
  • Begin to respond to enquiries from clients
  • Take bookings and payments and provide services.

As a healthcare organisation, you make money when clients book services from you through the platform. Regardless of the service you are providing, MyMedicalBank is designed to make clients pay you upfront for services. By this you are guaranteed to receive payment for any service you provide. However the payment made will be held in trust for both the Provider and Consumer in an escrow account visible to both parties and will be released to the Provider after the service has been delivered. All payments so released to you will be transferred to your bank account.

You need to subscribe to one of the 6 software products on MyMedicalBank to be able to provide services to the public. The type of services you want to provide will determine the type of product to subscribe to.

  • To provide healthcare at home or workplace, subscribe to HomeCare.
  • To provide healthcare in hospital, clinic or lab, subscribe to Clinic Visit .
  • To provide healthcare virtually on video, subscribe to Telemedicine .
  • To set up electronic medical record system for your practice, subscribe to EMR/PHR .
  • To expose your brand to millions of healthcare consumers and receive bookings, subscribe to Health Market
  • To advertise your job vacancies for free, subscribe to Health Jobs

Enterprise software solutions are very expensive to build and maintain. Aside prohibitive cost, very few healthcare organisations in Africa have in-house team of ICT professionals to manage these solutions. Subscribing to MyMedicalBank eliminates the need for Providers to build applications from scratch thus reducing the costs associated with development and maintenance.
With corporate subscriptions costing between N20,000 and N50,000 per year, hardly will any organisation be able to match the financial value the MyMedicalBank offers.

There are no hidden fees or any extra charges for using MyMedicalBank to provide services. The only payment you make is the 10% commission deducted from each booking you receive on the platform.

  • Name, contact details and work ID of the organisation’s representative
  • Business name and logo
  • Business registration certificate
  • Contact details and website (if available)
  • Brief description of the organisation
  • Brief description, images and pricing of each of the services to be listed
  • Brief description, images and pricing of each of the services to be listed

  • HomeCare services – providing medical, nursing, physiotherapy, home sample collection and personal care visits at home or workplace requires a subscription of N50,000 ($100) per annum.
  • Telemedicine – providing video medical consultation requires a subscription of N50,000 ($100) per annum
  • Clinic Visit – offering appointment for in-person visit and medical tests on site requires a subscription of N30,000 ($70) per annum.
  • Health Market – listing products and services on requires a subscription fee of N20,000 ($60) per annum.
  • Health Jobs – listing job vacancies is free
  • EMR – the subscription fee for setting up an electronic medical record system for your practice depends on the number of patients to be on-boarded. Contact us for a quotation via [email protected]

Clients have 2 options to pay for any service they book from Providers.

  • Pay As You Go – client pays the Provider for each service using a debit card, bank transfer, USSD or cash deposit in the bank.
  • Subscription – client subscribes to a monthly or yearly subscription plan available from the Provider and access the services included in the plan on demand.

You are free to set your own pricing depending on the type of service(s), the professionals to be deployed and the logistics required for service delivery. It is of course expected that whatever fees you charge for your services will be as par market rate to make you competitive.

You are free to determine how much you want to pay your health workers for each service they deliver for your organisation taking into account their qualifications and experience. You may also choose not to pay them per service but simply compensate them as par their existing employment contract.

The payment process on MyMedicalBank is automated but you will be able to verify any payment manually before it is released. To get paid, the health worker will be expected to first deliver the service, submit their care report and have the service delivery confirmed by the client. The health worker will then request for payment via the app after which you can then release the money to them.

Non-healthcare organisations like banks, telcos, companies, multinationals, churches, mosques, NGOs, Government agencies, associations, clubs etc. can register to sponsor healthcare access for their patrons – staff, members, customers or beneficiaries at home, in clinic and on video.
To sponsor healthcare access:

  • Go to www.mymedicalbank.com or download MyMedicalBank app
  • Register for a free ‘Corporate’ account.
  • Create your organisation and upload your information and credentials
  • Fund your wallet with any amount or subscribe to MyMedicalBank Health Protection Plan.
  • Invite your health workers to register under your account
  • Ask prospective beneficiaries (members) to register for a free a Client account
  • Add the members to your account
  • To access any service, your verified members will book the service by themselves and await your authorization.
  • Once booking is authorized, service is delivered to the member.

Aside being able to fund your wallet with any amount, you also have the option to subscribe to a Health Protection Plan. A Health Protection Plan includes a number of benefits that entitles your members to enjoy a range of benefits at home, in clinic or via telemedicine whenever required.

The type of healthcare benefits your members can receive is determined by the amount you have in your organisation’s wallet or the type of Healthcare Protection Plan you subscribe to.
Where your account balance is insufficient or you do not have a subscription plan that covers the cost of the service your members are trying to access, the booking will not go through. In such a case, the members will have to pay for the service by themselves.